Privacy Policy

Who we are

Next Step Home Buyers ("we", "us", "our") buys residential property directly from homeowners across Scotland. We are the data controller for the personal information described in this policy. You can contact us at info@nextstephomebuyers.co.uk or 0141 374 0571.

What information we collect

We collect information you give us directly, such as when you submit an enquiry form, request a valuation, or contact us by phone or email:

• Name and contact details (phone number, email address)
• Property address and details
• Reason for selling and your timeline
• Any other information you choose to share with us during the process, such as financial or circumstantial details relevant to your sale

We also collect some information automatically when you visit our website or interact with our adverts, such as your IP address, device and browser type, and how you interact with our pages. See our Cookie Policy for details on this.

How we use your information

We use your information to:

• Respond to your enquiry and provide a property valuation or cash offer
• Communicate with you throughout a potential or actual sale process
• Liaise with solicitors and other parties involved in completing a sale, where you proceed with us
• Improve our advertising, for example by understanding which adverts led to genuine enquiries
• Meet our legal and regulatory obligations

Our legal basis for processing

We rely on your consent when you submit an enquiry form, on the steps necessary to enter into a contract with you if you proceed with a sale, and on our legitimate interests in running and improving our business where these don't override your own rights and interests.

Who we share information with

We don't sell your personal information. We may share it with:

• Solicitors, surveyors, or other professionals involved in progressing a sale you've agreed to
• Pre-selected cash buyers, where your property is a better fit for their offer than ours, and only with your knowledge
• Service providers who help us run our business, such as our CRM, hosting, and advertising platforms (including Meta)
• Regulators or authorities where we're legally required to

How long we keep your information

We keep enquiry information for as long as reasonably necessary to respond to you and, where relevant, to maintain records of a completed sale for legal and accounting purposes. If your enquiry doesn't proceed, we may retain your details for a limited period to follow up, and you can ask us to delete them at any time.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent at any time, where we're relying on consent

To exercise any of these rights, contact us at info@nextstephomebuyers.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we've handled your data.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.